Office Administrative Skills Course


“Human behavior flows from three main sources desire, emotion, and knowledge.” - Plato


Behavioural Skills Course

Good Behavioural skills are critical to successful functioning in life. These skills enable us to know what to say, how to make good choices, and how to behave in diverse situations. Behavioural Skills Training deals with the dynamics of personality development and then proceeds to guide participants in comparing themselves to the ideal so that they will become more aware of their personality handicaps. Activities are also meant to deeper their self – realization as they reflect on their existing value system, their life philosophy, paradigms and perceptions and discover how all these influence their present behaviour, success and happiness.

These activities are expected to facilitate paradigm shift, unloading of mental and emotional bondages and adopting healthy coping mechanisms. Unpleasant experiences are processed such that participant can perceive them positively, learn from them and turn them into learning, meaningful and purifying experiences.

Sieger Behavioural Skills focuses on individual reacts in relation to the quality of his or her prioritising, anticipating, checking, social or interpersonal, negotiating, discussing, cooperating, or emotional and psychological adapting, etc.


On completion of this program the participants will be able to:

  • To increase accountability and increase ownership
  • To develop and hone the ability for decision making
  • To develop effective communication skills of listening, speaking and presentation
  • To improve interpersonal skills
  • To develop problem-solving, creative and critical thinking skills
  • To promote team cohesion in diverse attributes (Attitude, Skills, Behaviour, Beliefs)
  • To equip with conflict resolution skills
  • To promote time management skills
  • To foster self-reflection/metacognition
  • To develop skills for Stress Management and build competencies for personal effectiveness
  • To encourage the importance of personal and workplace Hygiene


1. Understanding self and other

  • Behavioural style of individuals
  • Self-Assessment

2. Managing Attitudes

  • Maintaining a positive attitude at work- A matter of choice
  • Impact of negative attitude

3. Managing change – Role perception and role effectiveness – Positive attitude

  • Changes and Attitudes towards changes & Components of attitude.
  • How perceptions allow individuals to simplify their worlds and Stages of the perception process.
  • Social perception and role effectiveness.

4. Developing and managing organizational effectiveness & changes

  • Perspectives concerning organization development and change
  • Role of the internal and external environment in driving or restraining change
  • Why resist change
  • Implementing and executing a change strategy
  • Challenges for Organization development specialists and change agents at different levels

5. Accountability

  • Distinguish between responsibility, accountability, and ownership
  • Highlight the impact of failing to be accountable and take ownership
  • Identify how to avoid the blame game and be proactive
  • Understand accountability and ownership in an Organizational Context
  • Recognize what you are responsible and accountable for
  • Create personal accountability/ownership plans and set

6. Public Speaking and Briefing Skills

  • Differences and similarities
  • Preparing and delivering
  • Purpose and intent
  • Natural delivery style
  • Improve & best practices to their delivery

7. Effective Inter-personnel Communication

  • Verbal
  • Body Language
  • Developing Assertiveness
  • Listening
  • Questioning
  • Handling Situation
  • Social Skills
  • Emotional Intelligence

8. Team Building

  • High performing teams
  • Vision, Goals, and Priorities
  • Trust, Value, and Belief
  • Clear Communication
  • Adaptability and Flexibility
  • Receiving and Giving feedback

9. Goal Setting – Managing time – Handling Stress

  • SMART `EGO’ – Expectations, Goals & Objectives Setting – PDCA [Plan – Do – Check – Act / Adjust]
  • Understanding current time management techniques and processes - Identifying the top time wasters that impact on an organization's productivity and minimizing their negative influence - Prioritising - Identifying methods of stress management and relief - Analysing proactive and reactive stress
  • Plan, Prioritize & Practice Time Management – Organize & Have Change Orientation for End Results

10. Conflict Resolution

  • Identify and Manage Emotions
  • Thoughts, Feelings, and Behaviors
  • Law Enforcement Interpersonal Communication

11. Situational Problem-Solving Approach

  • Understand fully any processes, services, or technologies that you may want to use for situation
  • Ensure that the benefits of solving the problem will be worth the effort that you'll put into solving it
  • Decision making
  • Examining the results

12. Innovation for Continuous Improvement

  • 5W1H [What - When - Where - Who - Why - How]
  • Going Beyond 5W1H: "Why Not" Analysis
  • Transformation & Innovation
  • New-Box Thinking Concepts
  • Process, Brain & Mind Mapping
  • SWOT Analysis
  • PESTEL Analysis
  • Six Thinking Hats (Basics)

13. Entrepreneurship Quality

  • Understand Your Business Environment – Customers, Suppliers, Partners, Competitors, Competitors’ Customer & Competitors’ Competitor – And Decide What Best In Class Solutions Look Like & Nurture Clients!
  • Entrepreneurial & Results Orientation – Shape Business Direction Using Business Intelligence & Leadership Decision Making Approaches

14. Self-Motivation and Motivating Others

  • Basic elements of motivation
  • Understand the ways to motivate yourself
  • Identify ways of motivating others


  • Develop a definite goal focus, Discipline, Taking ownership and Multi-tasking
  • Working as “one team” to meet organizational goals – Understanding ‘The Big Picture’
  • Creating an environment of trust among peers leading to more open conversations
  • Drive for results – realizing potential and enhanced performance (stretch targets)
  • Collaboration & willingness to learn / acceptance and appreciation of others work
  • Communicate clearly, persuasively and confidently
  • Intelligently organise people, and effectively prioritise work
  • Confidently manage conflict and handle even your most difficult people
  • Self- motivated with a positive mental attitude and to easily handle your stress
  • Inspire others and create a positive and productive atmosphere
  • Ability to take calculative risks and confront the fear of failure
  • People engagement – Rapport building (Personal crisis support); how a self can differentiate by
  • Demonstrating in the change of role & apply learning. – Participants need to understand What is the
  • Change required. How should they demonstrate the required change to the role they are playing?
  • Productivity and quality focus
  • Accountability – Ownership; Self drove; Cultural issue - Entrepreneurial mindset


ONLINE:The duration of the training program will be 5 days - 2 Hours per day

ONSITE:The duration of the training program will be 2 days



  • LIVE Interactive online / Onsite facilitation
  • Videos
  • Group Activities
  • Case Studies
  • Home work every day after each module
  • Specific ACTION plan for each individuals

The following will be provided by your organization

  • Laptop / Desktop for each participants
  • Stable Internet connection since session deliver online.


Please fill out the contact form and we will direct your enquiry to the appropriate professional.

No. 85, Santhinikethan Colony,
Parvathy Nagar, Madambakkam,
Chennai - 600126. Tamil Nadu, India
- For Outbound Training & Team Building
  (+91) 9840097567

- For Corporate Trainings & Events
  (+91) 7550053010